Frank Energy

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Frank Energy is no longer accepting new customers.

From mid-August 2025, all existing Frank Energy customers will be moved to Genesis Energy, or you can choose to switch to another provider that better suits your needs.

👉Compare power plans and switch easily on Power Compare

Frank Energy was operating as a standalone brand but is now being consolidated under Genesis Energy as part of a business transition.

 

** NOTE: The above information has been provided by « Frank Energy» or reproduced from their website **

*** last updated at 2025-08-07 17:18:21 ***

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Addons
User
Contract
Price: low to high
Price per 30 days
Total 4.3
Overall Satisfaction 3.5
Value for Money 5.5
Customer Service 3.9
Average from 8 reviews
LEAVE A REVIEW
2021-07-21 18:12:59
David 2.0
EOL cut our power off on the same day the letter arrived advising that our payment was late and being cut-off was a likely consequence of not paying on-time. When we tried to contact them to get it reconnected, no one would return calls and despite being told it would take a couple of hours, it was 10hours before power was restored. No water or lights until after 10pm. Poor customer service
Pros
None
Cons
Poor customer service and doubtful dating of documents
2020-07-20 04:52:27
Denise 3.3
I had initially been happy with EOL until I question the power bill jumping significantly with less people and usage. Now I'm looking for a better company to change over too.
Pros
Was initially value for money but not now.
Cons
Arrogant customer service people who are not prepared to listen to you.
2020-07-03 19:00:11
Mua Thompson 2.3
Energy Online was great the first time I joined and I stuck with them for so many years until our last bill that came out and it was $386, ridiculously expensive. Power Compare compared it with our new provider now and the difference was over $100. Very happy with my new PROVIDER now, Genesis.