Contact Energy

Hi i highly recommend contact energy,I recently had a great experience with a customer service, i want to say thank you to Kate she was very helpful and takes the time to answer my questions and explained everything about my plan with the company and what is best for me, she helped me to find a good solution to pay my bills and she was very understandable, i was struggling and worried about my high bills but she gave me the best option and the best advice, she took time to explain it to me and she made sure that i understand which plan is perfect for me, i’m very happy with the smooth plan and now I don’t need to worry about my bills with contact energy after I agreed with my new plan, I usually have bad experience with customer from different companies but Kate changed my mind now i say loud that what Kate did is the perfect customer service i ever had.
thanks to Kate I would give her millions of stars . She gave me peace of mind.
Thanks a lot . ...read more

Hi,

I hope you're doing well. I'm reaching out to explore a potential collaboration that could be mutually beneficial.

Could you let me know a convenient time for a brief discussion?

Best regards,
Martins Royal

I was excited to find a great deal with Contact Energy, only to have my enthusiasm quickly dashed. To start with I believe the signup process was going smoothly. Until it became a complete disaster. Despite providing clear information about our business size and needs, we were mistakenly sold and signed up for a readental plan and then changed to a very expensive commercial plan weeks later when they recognized the mistake.
To make matters worse, no one at Contact bothered to explain the significant price difference. We were left stunned when we received a shockingly high power bill of over $600, even though the building was unoccupied and the power was turned off for the entire time. This was entirely due to the excessive daily charges on the commercial plan.
It's unacceptable for a company to mislead customers in this way. Contact Energy should have been transparent about the pricing and plan options from the start. I'm grateful we were on an open contract and could switch to Genesis, where we received clear explanations and a much more affordable daily rate.
I urge potential customers to be cautious when dealing with Contact Energy. Their poor customer service and lack of transparency have left a bitter taste.
...read more